Refund policy
At Belorista, we want you to be satisfied with your purchase. If you are not completely satisfied with your kitchen faucet, we offer a straightforward return and refund process under the terms below.
1. 14-Day Return Period
Belorista accepts returns within 14 business days of receiving your order.
To be eligible for a return, please contact us within the return period and provide your order details and the reason for your return.
2. Free Returns
Belorista provides free returns for eligible orders. We will provide instructions regarding the return process after your request has been reviewed.
Products should be returned in appropriate condition and, where possible, with their original packaging and included accessories.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product from Belorista, please contact us as soon as possible.
We may request photographs or other information to help us evaluate the issue and determine the appropriate resolution.
4. Refunds
Once your returned item has been received and approved, Belorista will process your refund.
Refunds are generally processed within 3 days after the return is approved.
Because Belorista accepts Cash on Delivery (COD) only, we may contact you to obtain the necessary information required to issue an eligible refund.
5. Return Conditions
To help ensure a smooth return process, items should be:
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Returned within the 14-business-day return period
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In reasonable condition
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Returned with original packaging and accessories when applicable
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Accompanied by the relevant order information
Returns that do not meet the applicable requirements may not qualify for a refund.
6. Order Cancellation
If you need to cancel an order, please contact Belorista as soon as possible. Cancellation requests are subject to the order's processing and shipping status.
Once an order has been shipped, cancellation may no longer be possible and the standard return process may apply.
7. Refund Delays
Although Belorista generally processes approved refunds within 3 days, the time required for the refund to reach you may vary depending on the refund method or circumstances.
If you have not received your refund after the applicable processing period, please contact our customer support team.
8. Contact Us
If you have questions about a return or refund, please contact Belorista:
Trade Name: Belorista
Phone: +1 762-232-9329
Email: support@belorista.com
Address: 3201 Macon Rd #133, Columbus, GA 31906, United States
Our goal at Belorista is to make the return and refund experience as simple and convenient as possible. Thank you for choosing Belorista.